Painful experience of Customer Service
I am now standing at the outlet of one of India’s leading mobile service providers. They claim that they are India’s No. 1 Network. Now my problem is I have a data card, I don’t know the number but I want to recharge the data card, the ever smiling Customer service representative says she can’t say the mobile number as the card is blocked. I ask ”but you will have some way to identify the mobile number right?” , she blinks and check with the guy standing next and after 5 mins of discussion she says she can find but will take ONE full day and before I could come out of the shock and react she is already talking to another so called ” valuable customer”.
I am sure you all have similar experiences of ” Customer delight”. Now enough of barking, throwing the handset or abusing the customer care representative.
Here is another way to vent out your frustration. my friend SenthilNayagam has started a site named @customerpain (very aptly named). This site integrates with Twitter. You tweet about your frustration and the site will pick it up
It is a wonderful tool to resolve the complaints. Now start tweeting your bad customer service experience, you don’t know they may try to resolve it! I am still waiting at the outlet,sipping a cold coffee from the adjacent coffee shop of the same group and wondering how to tweet, I don’t have a data card you know!
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airtel always sucks
very bad services, and too costly . If you get postpaid connection then you will be billed so much
airtel is becoming the worst service provider.It sucks